Frequently Asked Questions 2016-12-27T01:19:50+00:00

Frequently Asked Questions? 

A. Very Passionate! We are very careful who we do business with. We only select the finest and most up standing customers that truly appreciate the dedication and efforts our staff contribute in to making our products. We have had customers for over 25 years. They are very important to us!
A. No need to worry. We do not use any outside parties so we have complete control over the data and the process. And if we have to come on-site we will. But it has never been an issue.
A. Over the years we have done a lot of interfaces. We haven’t seen one we could not tackle yet. If it isn’t there and they are willing to work with us then we can turn them around pretty quickly. But every month we add more to the list.
A. That depends on the type of installation; on-site servers, ASP, or virtual in the cloud. A complete list of specifications can be found Here. And yes we sell all types of hardware or can direct you to where to obtain it.
A: Helix is flexible and customizable enough to be used in pharmacy of the size of 3 workstations to 100s of workstations.
A: Being 40+ years in the LTC business we have produced 100’s of MARs, POs, labels that are already programmed to pick from, but for any special needs we can always program any form or label.
A: Yes, when you lose connection the application will ask you if you want to operate offline and print the current MAR.
A: Several reasons, for both you and your facilities, including:

• Pharmacy staff doesn’t have end-of-the-month maintenance and production crunch issues associated with printed paper forms.
• Pharmacy doesn’t bear the recurring expenses related to purchasing forms, as well as maintenance of printer equipment and associated supplies.
• PO, MAR, Treatment and Flow records are always current to-the-moment.
• Reduced chance of error in care delivery because new order entry automatically updates the MAR, Treatment, and Flow records.
• Facility nursing staff doesn’t have time-consuming end-of-the-month review of printed paper forms, including filing in charts.
• Facility nursing staff can generate their own reports, instead of pharmacy staff doing it.

A: We already have in our arsenal 100’s of reports for different needs, from billing to inventory, to usage and cloud, we will just write a new one if needed. But, we also provide our users access to our database for you to write your custom report. After all, it is your data not ours.
A: As an add-on to our Pharmacy system we offer very powerful document management / fax server solution to electronically store scanned or faxed prescriptions, or you could store prescriptions coming through HIPAA compliance secure emails. Our Helix Imaging product also offers a full workflow solution for the electronic documents to adapt to any need for the high volume pharmacies from arrival prescriptions to delivery of drugs.
A: We have knowledge to convert most of pharmacy systems in the market today to RNA/Mobile MedSoft.  Working with pharmacies and with proper planning we usually can switch pharmacies from their old system to the RNA/Mobile MedSoft system with all their old data a night before go-live day.
A: We offer many solutions for the needed changes in Helix system. Some changes are more difficult than others and can take time. A user can have their own copy of the Helix system for major changes to suite their business need, and for any small to medium size changes of our commercial version of Helix can be done for a very minimal cost.
A: There are several tools in MedTablet that are helpful when conducting your RAI assessments and completing the resident’s MDS forms:

  • The MDS Drug Data Worksheet provides an analysis of the Resident’s drug regimen for Sections J, K, M, N, and O. It references the doses administered for a specified look back period, providing forecasted responses for the actual MS form. A summary Drug Evaluation list provides a list of the corresponding medication orders with the dose dates and times administered. Additionally, the Drug Profile Evaluation Worksheet provides a drug listing by Drug Category that can assist in the review of the Care Area Assessments (CAA) as it relates to Drug Therapy.
  • Resident Diagnosis correlation to drug therapy, which can assist with CAA review.
  • Resident Weight Tracking provides an analysis of changes in the Resident’s weight in the previous 30 and 90 days.
  • Resident Immunization Tracking.